Video Conferencing

Frequently Asked Questions 
  1. No.  Use of the video conference system is extended to the placement facilities and the CASA program offices in support of family/sibling visitation, counseling and circle of care service.

  2. Yes.  Contact the video administrator at the Texas Office of Court Administration (OCA) video.support@txcourts.gov and provide the name of the placement facility and all available information on the following case data.

    • County – xxxx
    • Judge - xxxx
    • Cause # - xxxx
    • Child/Youth Name – xxxx
    • Hearing Date – xxxx
    • Hearing Time - xxxx
    • DFPS Case # xxxx
    • DFPS Case Worker - xxxx
    • Name of placement facility – xxxx
    • Name of a contact at the Facility (i.e., Administrator, Clinical Director, Case Manager, Therapist) working with the child/youth AND contact information (phone/email) – xxxxxx / xxxxx

    The video administrator will conduct an outreach to the facility and exchange information with them to analyze and assess whether they can be set up with video conferencing capability through the Lifesize Video system that is hosted and supported by the OCA.

  3. Contact the video administrator at the Texas Office of Court Administration [video.support@txcourts.gov] for assistance to assess the video capability of your computer.

  4. Go to www.speedtest.net to conduct a speed test on your Internet connection.   Conduct three or four video link speed tests to check for consistency or variation in speed test results.

    You will need a minimum download/upload speed of 1.2 Mbps / 0.43 Mbps to be able to conduct a point-to-point video conference call. 

    If there is a need to have a multi-party video call (three or four video participants), then your minimum Internet bandwidth (speed) will need to be double or higher than the numbers provided above.

  5. A request for a video link can be submitted to the court, by the following participants in a court case. 

    • Court staff
    • Texas DFPS staff
    • Attorney (AAL / GAL) for the child
    • Parent’s Attorney
    • Facility staff (case manager, therapist, treatment director, etc.)
    • CASA volunteer
    • Child / Youth
  6. Send an email to the court coordinator and the CPS case worker/supervisor assigned to the case to request to schedule a video link for the court hearing.  Requests should be submitted no later than ten business days prior to the next scheduled court hearing for the case/youth.  The earlier the request is submitted, the more likely it can be fulfilled in a timely manner.  Please note that the participant making the video conference request and the child’s placement must be set up with video conferencing abilities in order for video conferencing to work. View a list of equipment requirements.

  7. Skype, Facetime, and other publicly available video conferencing services do offer a way to reach a child who is placed outside of his/her home jurisdiction.  However, some placements do not allow and some have restrictions on this kind of communication.

  8. Yes. The Lifesize Video system supports mobile devices (tablets and smartphones, including Android –based, such as Samsung™, HTC® , Google® , Motorola™, LG® ; and iOS-based, such as iPad® and iPhone®).  However, you must log into and out of the video system when your call is done, just as you would on a laptop or desktop computer, so that the video resource is available to others in the CASA office where you volunteer.

  9. Contact the Video Administrator (Video.Support@txcourts.gov) at the Texas OCA for assistance.  Please provide a contact phone number in your email communication.